At Riverstone Bank (formerly Eagle State Bank), the basis of each customer relationship is trust. You have chosen to do business with us and we are obligated to honor that relationship with great care, beginning with the information that you have shared with us.
Our Information Security Program serves as the standard for all Riverstone Bank employees concerning the collection, use, retention, and security of individual customer information. We believe the confidentiality and protection of customer information is one of our fundamental responsibilities. Our customers’ trust is one of our most important assets. We intend to make every effort to conduct business in a manner that maintains that trust.
We collect, retain, and use information about you only when we reasonably believe that it will help administer safe and sound banking practices, and to comply with certain laws and regulations. We collect nonpublic personal information from the following sources:
- Information we receive from you on applications or other forms
- Information about your transactions with us, our affiliates, or others
- Information we receive from a consumer reporting agency
We strive to maintain complete and accurate information about you and your accounts. We urge all customers to closely review all account statements, loan notices, and other items rendered by us. Please notify us of any suspected inaccuracies or incomplete information regarding your deposit accounts or loans.
The bank’s board of directors has established a “Code of Conduct” for all employees. That policy makes it very clear that all customer information is considered private and privileged and is to be used solely for the purpose of providing you with good financial services. Employees who violate that policy will be subject to disciplinary measures.
Our computer systems are in a secure environment to protect your account information from being accessed by third parties. There are established security standards and procedures employees must follow and we seek to use the best available technology for our business. We have a record retention program, based on established federal and state regulations, that determines when and how customer information will be destroyed.
We carefully consider which information may be shared with an unaffiliated company for the purpose of providing a product or service that may benefit our customers. Only the board of directors can approve offering such products or services. The name, address, and phone number would be the only information provided in this type of offering. In any case, account numbers, debit card numbers, and account balances are not shared with outside parties.
We do not reveal specific information about customers or former customers to others unless:
- The individual authorizes it
- The information is provided to help complete a transaction initiated by the customer
- The information is provided to a reputable credit bureau or similar information reporting agency
- The disclosure is otherwise lawfully permitted or required
- In response to judicial process
We never provide account or personal information to telemarketing or direct mail marketing companies.